Most present-day societal challenges have an international or cross border component. On issues like security, migration and economy, different layers of government need to work together more closely than before. Top down decision-making no longer works, as dealing effectively with societal challenges requires recognizing the local context. As a matter of fact, tailor-made solutions can only exist by involving local levels of government and, most importantly, the citizens.
We believe that many of the well-intended initiatives to engage with citizens or help them participate fail, because they either (a) fail to engage with a broad variety of citizens or (b) badly manage the expectations.