Werken aan weer aan het werk (Working on Getting Back to Work)

Performance of social security
Ben Kokx, Diederik Kok, Floris Bannink, Ilse Avontuur, Ing You Tan, Jeroen Gelevert and Roel Gans
Assen: Van Gorcum, 2002 (Berenschot Foundation)
Publishing date:
90 232 3837 0
Nr of pages:

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This publication deals with the social security's execution process and is the result of an extensive analysis carried out by Berenschot. The analysis and recommendations are based on the group's many years of practical experience with change processes in the social security sector. Important in this context is the advent of the Wet Structuur en Uitvoering Werk en Inkomen (Netherlands Work and Income (Implementation Structure) Act) and the Wet Verbetering Poortwachter (Netherlands Eligibility for Permanent Disability Benefit (Restrictions) Act) at the beginning of 2002. A great deal of attention is given to the expected effects of both these acts.

The motivation for this initiative is the belief that has existed for some time within Berenschot's Work and Income Group that changes in the social security domain are targeting the wrong things. In fact, changes are never concerned with the quality of the execution process and the employees who work in this domain. While opportunities for improvements lie precisely in that area in relation to helping clients find work (again).

The first book describes the trends and changes in the system during the past ten years, and primarily cover the Social Assistance Programme and the WAO (Incapacity for Work Act). Changes are analysed and assessed for their impact. The conclusion is that the changes were primarily focused on the structure of the national and regional implementation organisations, the law and regulations and the substantive aspect of the services. The primary execution process between and within the involved organisations remained underexposed. In a general sense it can be presupposed that the changes:

  • only made the execution process more complex;
  • did not have any immediately identifiable positive impact on the payment volume;
  • caused the job satisfaction of employees in the sector to decrease rather than increase.

This first book is in particular of interest to policymakers and decision-makers at the political level. The second book is aimed at the management of executing agencies. It addresses the opportunities for improving the execution process and presents the W&I Matching Model for that purpose. This model creates a match at various levels, for example, between the phase in the work process and the character of the activities, between the employees' tasks and competencies and between client categories and types of reintegration programmes. The Uitvoeringsinstituut Werknemersverzekeringen (UWV -Employee Insurance Schemes Implementing Body), the Centres for Work and Income (CWIs) and Gemeentelijke sociale diensten (GSD -Municipal Social Services), will find a helping hand in this volume, as well as tips on changing the execution process of the WAO (Incapacity for Work Act) and Social Assistance Programme, and actually implementing those improvements. Such that the process is more consistent with today's policy theme: work ahead of income.


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