De dienende gemeente (The municipality at your service)

Gemma Post-Dijkstra and Jan Blank
Doetinchem: Reed Business, 2009
Publishing date:
9 789035 244146
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Municipalities invest a lot in serving their residents and businesses better. And that service has improved dramatically in recent years. But those residents and businesses nonetheless still feel that their municipalities are not adequately answering to their needs and requirements. Why is that? Is there a gap between individuals, businesses and municipal authorities?

The question is how to engender more satisfaction on the part of individuals and businesses on the way the municipality works. How can we ensure that their experience of living, working and doing business in the municipality is good? How do we get individuals involved and ensure that businesses are making the best economic and social contribution they can?

As the interviews in this book (with the current mayor of Almere, Mrs Jorritsma, and of Nijmegen, Mr De Graaf, and a former mayor of The Hague, Mr Deetman) show, many municipalities do realise that there is room for improvement, and are working to achieve it. They, along with chairman Wientjes of employer's organisation VNO-NCW, share their vision of the serving municipality.

This book presents five steps that individuals and businesses, together with their municipalities, can take towards achieving the serving municipality. A municipality in which people come together when the going gets tough or when things get off track. The municipal council, the municipal executive and the public servants have ten rules to live by to keep things transparent and open. Individuals and businesses, in turn, undertake the obligation to give back to their municipalities. In so doing, the municipality at your service is within everyone's reach.


This publication is only available in Dutch