ICT outsourcing/shared service centres

Want to organise your ICT administration in-house? Or will you get more flexibility and value for your money if you outsource it? Or perhaps getting together with similar organisations would be worth your while? What do your own systems administrators think? And how will you stay on top of the costs and new developments if you go that route?

First ask yourself what you want to achieve. And what's realistic in the market. There are many different forms of outsourcing. And many tasks within the administrator function. Some of these are carried out in a department or sector. Others are performed centrally. In such cases, a shared service centre (SSC) can be an interesting option. One important point to consider with SSCs is the management. Who will be responsible for the quality level of the services? In cost control, who will have what role? Sometimes, the best solution is to outsource some components while keeping others in-house.

Berenschot starts from your perspective. With a view to the possibilities and impossibilities. We can also assist you in drafting or auditing contracts and Service Level Agreements.