Process management

Are you faced with the challenge of managing a complex administrative process with divergent and often conflicting interests? Are you looking for ways of creating support, overcoming resistance or avoiding impasses? From experience you are no doubt aware that complex projects require a different approach from the traditional forms of interim or project management. This includes situations such as:

• A crisis in a large project or one that is blocked;
• A large-scale reorganisation;
• The creation of a public-private partnership;
• The formation of a merger or strategic alliance;
• The design and setup of inter-administrative chains;
• A transition process in case of changes to the organisation of the market.

In such projects all kinds of divergent factors can suddenly start to play a role:

•  Tensions between stakeholders;
• Conflicting interests;
• Gaps in knowledge;
• Political uncertainties;
• Inter-organisational dependencies;
• Reporting wars;
• Strategic behaviour;
• Steadily increasing costs.

How do you keep a grip on things? How do you restore order? This is not the time to take risks and you will want someone that you can rely on to produce results. Berenschot has extensive experience in the analysis, design, supervision and evaluation of complex administrative processes. Actual practice shows that a pure project-based, centrally organised approach is seldom effective for dealing with issues that are subject to changing perceptions and where there are progressive insights.

Berenschot offers tools for gaining support, surmounting resistance, involving stakeholders in the process in a timely manner, keeping the course of the process under control and preventing impasses.