Negotiating Performance Agreements

Performance agreements between governments and the executing agencies responsible for providing public services are a key area of interest these days. In this area, a central issue is how you as a governmental agency can ensure that the executing agency performs the politically desirable task as well as possible at the lowest possible price.

No simple task. No wonder that many governmental agencies wrestle with structuring performance agreements and assessing performance. Thorny issues arise every time:

• How do I minimise unwanted effects?
• How do I ensure that the assessment of the performance is authoritative?
• What type of process can help the selected indicators to have a beneficial effect?
• How can I prevent performance ratings from leading to incorrect conclusions?

Berenschot supports you in these and other questions in the area of performance agreements. We offer you best practices, practical process arrangements and design principles. For best results, when it comes to agreeing on, assessing and monitoring agreements, and in the interpretation of the results.